Financial questions

Can the service plan I choose be customized to better meet my needs and requirements?

Our service allows you to pay only for the services that you really need. You can choose any number of services you need and customize your service plan here: https://service.protectimus.com/pricing Use the link above to go to the page where you can click the ‘Configure’ button in the ‘Custom’ service plan section. A pop-up window will appear where you will be able to configure your service plan in accordance with your needs and requirements.

Why does a customized service plan cost more than a preset plan with the same parameters?

Preset service plans allow us to plan and distribute our resources with better precision; therefore, we offer an additional discount on these plans.

When can I change my service plan?

You can change, temporarily suspend, or activate a service plan at any time.

Why can’t I change my service plan?

Most likely, you have created more objects than the service plan you are interested in allows. You need either to use a service plan that has a sufficient range of services or to have fewer objects to be able to use a less expensive service package.

Is it possible not to have my account debited if I temporarily suspend my usage of your service?

Of course, you can suspend payments from your account if necessary by clicking the ‘Deactivate’ button in the column specifying your current service plan on this page: pricing Once your plan is deactivated, your account will be debited for the amount of payment for the current date. Your account will not be further debited until the plan is re-activated.Please note that if your service plan is not active, you will not be able to use the API, which means that you will not be able to authenticate your users through our system.

What happens when my account balance reaches zero?

If you allowed for our system credit to be used, the system will continue to work even with a negative balance in your account. If the credit limit has been used up, and your account has not been replenished, the system’s services will be temporarily suspended.

What does ‘system credit’ mean?

We realize the importance of our system for the success of your business, and we will keep the system working for you even when your account balance reaches zero. The system will continue to work even when you are “in the red”, giving you ‘system credit’ which you must repay when you replenish your account; please note that no commission fee is charged for this service. The credit amount depends on the amount of services you purchased in the last 12 months. Also, you will receive a notification when your account balance is critically close to zero, to make sure that the system does not stop working due to lack of funds in your account. You can enable or disable the ‘Credit’ service in your profile, in the ‘Financial Settings’ tab. You can find your profile page here: https://service.protectimus.com/profile

How is my account debited?

For an active service plan, your account is debited once a day. It happens either according to a specific schedule, or following the first deactivation of a service plan.